Description:
VCARE Managed Services mobile edition is an Enterprise Service Management, Service Desk and Help Desk solution built around ITIL v3 best practices. This application provides mobile access to solutions provided by Vinci Consulting.
Manage all service requests, incidents, problems, changes and deployments remotely. Communicate directly with customers and monitor SLA achievement and CMDB changes from your mobile device. Use VCARE Managed Services mobile edition to gain access to up-to-the minute-information, provide transparency and visibility across the entire organization and process alignment with the business.
Features
- Service Metrics Dashboard
- Request management
- Customer direct dial
- Supports custom search filters
- Review the complete history of each request
- Add notes and time to any request
- Request, Incident, Problem, Change and Release Management
- Knowledge Management
- Configuration Management
Requirements
- Current VCARE managed services contract
Sceenshots
